The client for this project was a trade supplier who also ran a retail outlet from their warehouse. They stock thousands products, with several daily deliveries of replacement stock. ISE Computers was brought in to develop a system that would speed up despatch of goods for trade customers, simplify the sales process for cash customers, reduce the backoffice workload and improve stock control.
We upgraded their existing accounts software to a networked version and added a computer at the front counter. We added barcode scanning to quickly enter items onto the software for both trade customers and retail customers. A dispatch note without pricing is printed for trade customers, a VAT receipt is printed for retail customers. Trade orders are held on the system until the month end at which point any agreed discounts can be applied, and then an invoice is raised and posted.
The system has proved to be both reliable and successful, significantly reducing staff time previously spent manually writing out dispatch notes and manually typing invoices to enable more time to be spent assisting customers and marketing products.
